RETURNS
If it doesn't fit or you've changed your mind, no problem.
We've taken the hassle out of returns and put together our top FAQs to answer any queries you may have about your Returns Process. Don't see the answer you're looking for? Mail us at help.leinster@lifestylesports.com
Returns Information
Online orders must be returned to our warehouse within 14 days of receipt for a refund. Refunds are free. Personalised item(s) are non-returnable.
Important Clearance Returns Information
You have 14 days from receipt of your order to return clearance items to our warehouse. Clearance returns cost €4.95 and will be deducted from your refund.
HOW DO I POST MY ORDER?
Don't like it? Don't think it is suitable?
Don't worry- you have 14 days to return it to us for a refund.
We have made returns SO EASY- You can now return your order FOR FREE.
Please see our short “how to” video below so see just how easy we’ve made it with our returns partner DPD.
DPD
FREE DROP OFFFor free, labeless returns simply drop your parcel off at your local convenience store. Go to www.dpd.ie/Returns
NEED MORE HELP?
Here are our more commonly asked FAQs to help guide you through the Returns Process. We think we have it covered, but if you still have questions that need answering, get in touch with the team help.leinster@lifestylesports.com
HOW DO I PACK MY RETURN?
All items must be unused. Pack your item carefully, preferably in the original packaging. Your shipping packet is reusable.
To save on paper, we don't ship with a return label, as you don't actually need one. When returning your order, write down your Order Number and full name clearly on some paper and include this in your return.If you would like some more help on this, mail us help.leinster@lifestylesports.com WHO PAYS FOR THE RETURN? Returns are free to post back to our warehouse when you use our free DPD service linked above. For international orders, you will need to pay the return postage cost. We always recommend using a trusted postal service that can provide proof of postage. If the item you received was wrong/faulty - read on. We aim to get you exactly what you ordered to you. In the unlikely event the item you received is incorrect for any reason - please get in touch via email with our Customer Service Team at help.leinster@lifestylesports.com immediately. Email is monitored 9:00-17.30 (GMT) Monday to Friday and is the quickest way to get a response. We will always reimburse you for any postage paid to get an incorrect item returned to us. Please use a trusted carrier and keep proof of postage. Email us at help.leinster@lifestylesports.com if this happens to you! Nobody is perfect - and in rare instances, this can stretch to our products. If you think the item you received is faulty or otherwise not up to scratch- get in touch at help.leinster@lifestylesports.com immediately. We will always reimburse you for any postage paid to get a faulty item returned to us. Please use a trusted carrier and keep proof of postage. Email or call if this happens to you. Refunds are usually processed on the day they are received back, but due to increased demand refunds may take up to 30 working days for refunds to show up on your account. We will refund you to the same method of payment you used when you originally placed your order. For customers using credit or debit cards, this will be refunded back onto the same card. We cannot offer exchanges on online orders through our warehouse. We can refund your entire order within 14 days of receipt as per our policy, and you can place an alternative order for your preferred colour/size. Here are some of the minor details of our Returns Policy worth knowing. Goods returned must be in a re-saleable condition. This means that any labels, tags and/or covering, such as a shoe box, must be intact and included with the return. Swimwear, bodysuits and underwear must be returned with the Hygiene Seal intact; if this is removed. Personalised Items are exempt from our Returns Policy. Please double-check your spelling on these items! We cannot issue a refund if you made a mistake or if a player changes their allocated number after your purchase, as this is outside of our control. Gift Vouchers are treated as cash and are exempt from our Returns Policy. Gift Vouchers are treated like cash and are therefore exempt from the returns policy. If you pay for an item using a gift card, your refund will be placed back onto a Gift Card. The Leinster Rugby Standard Returns Policy doesn't affect your statutory right to cancel your contract with us. Your statutory rights to cancellation are detailed in our
terms and conditions
. IRELAND RETURNS DEPOT UK RETURNS DEPOT CUSTOMER CARE Email help.leinster@lifestylesports.comMY ORDER DIDN'T COME WITH A RETURNS FORM.
WHAT HAPPENS IF I RECEIVED THE WRONG ITEMS IN MY ORDER?
WHAT HAPPENS IF THE ITEM IS FAULTY?
HOW LONG DOES IT TAKE TO PROCESS A REFUND?
CAN I GET AN EXCHANGE?
THE NITTY GRITTY
CONTACT INFO
Life Style Sports Web Returns
Life Style Sports FC
Block G
Aerodrome Business Park
Rathcoole
County Dublin
D24 R2HE
Life Style Sports Web Returns
Victoria Square Shopping Centre
Belfast
Co Antrim
Northern Ireland
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